Where are the production series guitars built?
They are built to our specifications in South Korea by a team of 14 trained luthiers.
Do your guitars come with cases?
We do not offer cases with our guitars at this time, but you can inquire about purchasing one along with your guitar by e-mailing us prior to placing your order.
Do you ship worldwide?
Yes, we can ship internationally at a flat rate of $150 if the guitar is pre-ordered or in-stock at our distributor. Shipping cost may vary if the guitar is coming from our shop in the USA, so please contact us prior to placing your order for a shipping quote The customs/taxes are paid for by the buyer in addition to the shipping cost.
Is there a warranty on your guitars?
We offer a 1 year non-transferrable warranty, which starts following the purchase date of your Balaguer Guitar. If a part of the guitar fails due to factory defect, we will send you a replacement part. The following items are not deemed factory defects and will not be covered under this warranty: fret wear, saddle wear, nut wear, strings, discoloration, shrinking, adjustments or routine maintenance, setups, damage due to modding/customizing the guitar, damage caused by temperature & humidity fluctuations, and normal wear and tear on parts.
What is your return policy?
You can return a productionseries guitar or our pickups within 1 week after delivery, for a full refund. The product must be shipped back in the original packaging, in excellent condition, and the customer is responsible for the return shipping cost. If you are pre-ordering a production series guitar and need to cancel your pre-order, a $200 cancellation fee will be deducted from your refund amount if canceled after 30 days of the pre-order placement. Due to the custom one-off nature of our Semi-Custom and USA Custom guitars, they are only returnable within 24 hours of receiving the guitar based on factory defects only, and are subject to a 15% re-stocking fee at the time of the return. Semi-Custom guitars/basses that are canceled during the build process can only be refunded 50% of the total build due to the loss of labor/cost involved on having to complete the guitar and look for a different buyer.
In order to process a return, email us
for a return authorization label.